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  Why does it take so long to open the slide show?

The slide show is a very large file. Depending on the speed of your internet connection, it could take from several seconds to several minutes to open the file.

How can I tell if the file is going to open or not? I'm just looking at an empty screen.

The file may still be in the process of being opened. You may get a window telling you the percent completed. Or you may just get an empty screen. If you have an empty screen, move your cursor down to the bottom of the screen where the browser status bar is. If you get an hour-glass, the browser is still working to open your file.

When I try to open the slideshow, why do I get an error that I don't have the correct program or need to browse for it?

The slideshow uses "PowerPoint." If you do not have PowerPoint or the PowerPoint Viewer installed, click here to install the Viewer.

I already have PowerPoint (or the PowerPoint Viewer), but I still get the error that I don't have the correct file.

Windows doesn't know - or has forgotten - that it should use PowerPoint to open this file. If you are are running Windows XP Service Pack 2 or above (or Window Vista), you can use the PPSFIX utility to resolve this. Otherwise, select the "Select the program from a list" option and click OK. Then scroll down the list of programs looking for "Microsoft Office PowerPoint" or "Microsoft Office PowerPoint Slide Show." If you find it, select it and click OK.

I'm still having problems. What can I do?

Please contact us at GlennDavis@DrGlennDavis.com and we will do our best to help you.



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